11cuci Privacy Policy – Data Protection & Personal Information

To provide a safe, fair, and high-quality online gaming service, 11cuci needs to collect certain categories of information from you. We only collect data that is genuinely necessary for operational, security, and legal compliance purposes. No information is collected excessively or without solid justification.

1.1 Registration Information

During the account registration process, we collect basic information such as your full name, date of birth, email address, phone number, and the password you set. This information is used to build your account profile and ensure that only you can access it.

1.2 Identity Verification Information (KYC)

As part of the Know Your Customer (KYC) process, we may request identity verification documents such as a copy of your national ID (MyKad), passport, or other supporting documents. This is an industry-standard requirement to prevent fraud and ensure compliance with anti-money laundering laws.

1.3 Financial Transaction Information

Deposit and withdrawal transaction records, including amounts, payment methods, and transaction timestamps, are retained for audit, financial compliance, and dispute resolution purposes. It is important to note that 11cuci does not store your credit card numbers or banking credentials directly in our systems.

1.4 Platform Usage Data

We collect technical data related to platform usage, including IP address, device and browser type, operating system, game history, login times, and navigation patterns. This data is used to enhance user experience, detect suspicious activity, and optimise platform performance.

Every piece of data collected by 11cuci is used for a clear and lawful purpose. We do not use your information for any purpose unrelated to the provision of our platform's services. Below is a detailed description of how we use your data.

2.1 Account Management & Service Delivery

Your registration data is used to create and manage your member account, process deposits and withdrawals, deliver bonuses and promotions you are eligible for, and provide responsive customer support whenever you need assistance.

2.2 Security & Fraud Prevention

11cuci uses technical data and usage patterns to detect and prevent fraudulent activity, unauthorised access, and platform abuse. This includes continuous monitoring for unusual login patterns, suspicious transactions, and attempts to exploit the system.

2.3 Legal & Regulatory Compliance

Some of your data is used to fulfil legal obligations, including KYC requirements, anti-money laundering (AML) reporting, and responses to court orders or requests from lawful authorities. The use of data for these purposes is a legal obligation, not a choice.

2.4 Service Improvement & Analytics

Aggregated and anonymised platform usage data is used to analyse usage patterns, identify areas for improvement, develop new features, and ensure the platform continues to perform optimally for all users.

2.5 Communications & Marketing

With your consent, we use your contact information to send promotional notifications, new bonus updates, and platform news. You may withdraw this consent at any time through the notification settings in your account.

11cuci does not sell or rent your personal data to any party for commercial purposes. However, in the course of legitimate platform operations, there are limited situations where controlled data sharing with trusted partners is necessary.

3.1 Payment Processors

To process your deposits and withdrawals, transaction information must be shared with approved payment processors such as FPX service providers, local Malaysian banks, and licensed digital wallets. All payment partners are bound by strict confidentiality agreements and PCI-DSS security standards.

3.2 Game Software Providers

Third-party game providers supporting the 11cuci platform may receive technical data necessary to deliver a seamless gaming experience. Data shared is limited strictly to technical requirements and does not include your financial information or full identity details.

3.3 Legal Requirements

11cuci will disclose your personal information to the relevant authorities where required by law, court order, or legitimate investigative necessity. In such cases, we will endeavour to notify you of the disclosure unless prohibited by law.

The 11cuci platform uses cookies and similar tracking technologies to enhance user experience, maintain login session security, and understand how members interact with our platform. Understanding these technologies helps you make informed decisions about your privacy.

4.1 Essential Cookies

These cookies are required for core platform functions such as login session management, account security, and language preferences. Without them, the platform will not function properly and you will be unable to access your account.

4.2 Analytics Cookies

Analytical cookies help us understand how members use the platform — which pages are visited most, how long gaming sessions last, and where users encounter difficulties. This information is used in aggregate to continuously improve the overall platform experience.

4.3 Cookie Controls

You can manage cookie settings through your web browser. However, disabling essential cookies may affect platform functionality. For more information on managing cookies, refer to your browser's help documentation.

11cuci continuously invests in security infrastructure to ensure your data is always protected against cyber threats, unauthorised access, and data breaches. Our security approach is multi-layered and comprehensive.

5.1 Data Encryption

All data transmitted between your device and 11cuci's servers is encrypted using TLS 1.3 with AES-256 encryption. Sensitive data stored in our databases is also encrypted to ensure it remains unreadable even in the event of an unauthorised access attempt.

5.2 Access Controls

Access to member personal data is strictly limited to staff with a legitimate operational need. All access is logged and monitored, and any unusual access automatically triggers a security alert for immediate investigation.

5.3 Security Audits & Testing

11cuci conducts regular security audits and penetration testing carried out by certified independent security firms. The results are used to identify and remediate any vulnerabilities before they can be exploited.

As a member of 11cuci, you have certain rights regarding your personal data, which we fully respect. These rights can be exercised at any time by contacting our support team.

11cuci does not retain your personal data longer than necessary for its original purpose of collection, or beyond the period required by applicable Malaysian law.

7.1 Standard Retention Period

• Active account data: Retained for the duration your account is active, plus 90 days after account closure.
• Financial transaction records: Retained for a minimum of 7 years in compliance with Malaysia's financial regulatory requirements.
• Security and audit logs: Retained for 2 years for fraud detection and dispute resolution purposes.
• KYC Documents: Retained for a minimum of 5 years after the business relationship ends, in accordance with AML requirements.
• Marketing data: Deleted within 30 days of your withdrawal of consent.

7.2 Deletion Process

When a retention period expires or you submit an eligible data deletion request, 11cuci applies secure deletion methods that ensure the data cannot be recovered. For data in physical format, a secure destruction process is also carried out.

The 11cuci platform may contain links or integrations with third-party services such as game providers or payment processors. It is important to understand that 11cuci's Privacy Policy applies solely to our platform.

When you leave the 11cuci platform and access third-party sites or services, their privacy practices will apply. We encourage you to read the privacy policy of each service you use. 11cuci is not responsible for the privacy practices or content of third-party sites that may be linked from our platform.

The 11cuci platform is exclusively for individuals aged 21 and above. We do not intentionally collect or process personal data from individuals below the specified minimum age.

If we discover that personal data belonging to someone under the age of 21 has been collected without valid knowledge or consent, we will take immediate action to delete that data and close the associated account. If you are aware that a minor has registered on our platform, please inform us immediately.

11cuci reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or platform improvements. The date of the latest amendment will always be displayed at the top of this document.

10.1 Change Notification

If we make significant changes to this policy, we will notify you through one of the following: an in-platform notification when you log in, an email to the address registered to your account, or a prominent notice displayed on the platform's main page. For minor changes that do not affect your fundamental rights, we may simply update the revision date without a specific notice.

10.2 Continued Use as Consent

Continued use of the 11cuci platform after an amended Privacy Policy takes effect is considered your acceptance of those changes. If you do not agree with any amendment, you have the right to close your account and request deletion of your personal data in accordance with the rights outlined in Section 6.

10.3 Previous Versions

Previous versions of this Privacy Policy are available upon request. Please contact our support team if you need to reference a superseded version for any legitimate purpose.